Pintofeed Intelligent Pet Feeder

Frequently Asked Questions

• Is the Pintofeed available to distributors or retail buyers?

  Yes. We are accepting purchase inquiries from distributors and retail buyers. Availability is limited for 2013, so please act fast. You can email our sales staff at sales@pintofeed.com. Please include your contact information and availability.

• What are the production plans for Pintofeed?

  We are currently closing out the final phases of our design and we will begin production in early March.

• How secure is the wireless connectivity on the Pintofeed and the data being transmitted?

  Pintofeed is as secure as every other safeguarded cloud service. Besides any WiFi security concerns users may have, the connection from the imp to the service uses industry standard TLS encryption.

• How do you configure the Pintofeed to your home network?

  Integrating the Pintofeed into your network is practically effortless. Use the Electric Imp’s BlinkUp protocol to configure itself to your home network in a matter of seconds. We have timed the unboxing process and have achieved full network integration in less than one minute.

• Can my cat or dog break into the food repository?

  The food repository is locked in place using a rotating locking mechanism that can only be separated with those of us equipped with opposable thumbs.

• What is the maximum size of dry food that the Pintofeed can dispense?

  Maximum pebble size is 7/8 inch.

• Is the Pintofeed battery operated or A/C?

  It's actually both. We've designed the Pintofeed to work with both batteries and/or A/C power for added reassurance that the unit is always on. Alerts are sent out to the pet owners via text, Twitter, email or Facebook to remind them when their battery is running low.

• What if food gets jammed or my unit fails?

  Because the Pintofeed is connected to the internet, it is always sending out a status update of it’s health, both mechanical and electrical. If the unit fails, the owner will be notified via text, email, Twitter, and Facebook. Additionally, the Pintofeed will attempt to resolve the problem on its own by performing self-diagnostics. An example of this is when the Pintofeed puts the motor into a low frequency vibrating mode in an attempt to free the jammed food.

• Does the Pintofeed supply water?

  We will sell a separate accessory that will supply water.

• Does the Pintofeed work with wet food?

  Currently the Pintofeed will only work with dry food pellets.

• Why a reservation system?

  Demand for Pintofeed has been incredible, and in order to prioritize our distribution we're filling reservations on a first-come, first-served basis. If you’ve already reserved your Pintofeed, stay tuned for further instructions for how to claim your reservation. If you don't have a reservation, enter your email address in the form above to get your place in line.

• What Wifi standards is the Pintofeed compatible with?

  Pintofeed is compatible with 802.11 B/G/N WiFi standards.

• What mobile operating systems is Pintofeed compatible with?

  Currently the Pintofeed app will be deployed on iOS, Android, Windows 8, and common web browsers such as Safari, Chrome and IE.

• Will the Pintofeed still function if the the power goes out?

  Yes. The Pintofeed is designed with dual power sources so if the power goes out in your home 4 D batteries will take over. On average, the Pintofeed will function for up to 3 months under normal operating conditions while being powered by the batteries.

• Does the Pintofeed come with rechargeable batteries?

  No. The Pintofeed will only work with non-rechargeable batteries.

• Will the Pintofeed still function if the internet goes out?

  Yes. The pintofeed is equipped with on-board memory and processing power to continue executing its intelligent feeding software even when disconnected.

• Does the Pintofeed notify me when my pet has been fed?

  Yes. One of the Pintofeed’s best features is its level of interaction. We understand how important your precious pet is to you, so we make notifications a priority. You will be notified of scheduled feeding times, feeding confirmations, power consumption and food levels just to name a few. We are currently working on an Amazon interface that will automatically order more pet food for you when you are running low.

• What is the Pintofeed structure made out of? Will it easily break?

  The Pintofeed will be made from the same durable plastics that most home appliances are made from. The blend of materials that we have selected were chosen because of their strength, flexibility and tolerance.

• Can the Pintofeed be easily tipped over?

  The Pintofeed has a super low center of gravity to minimize tipping or wobbling.

• Will my cat or dog be able to chew on the pintofeed?

  We engineered the external structure of the Pintofeed with this scenario in mind. For this reason, we have made 90% of the pintofeed completely flat, to help reduce the areas where your pet can chew on the product.